Cancellation Policy
- We allow cancellation up until the item ships from our warehouse. Please note that if your order ships sooner than the estimated ship date provided, the same policy would apply.
- Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer be will responsible for a cancellation or restocking fee of up to 25% of the purchase price. You will also have to pay for the original shipping charges we paid to ship the furniture to you (even if not invoiced at the time of the sale or discounted) as well as the shipping fee back to our warehouse. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to info@relyksliving.com Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be canceled.
What If Part of My Order Arrives Damaged?
- The merchandise that is shipped to you is insured by the shipping company to protect it from damage that may occur in transit.
- On delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. It is extremely important that you inspect all items at the time of delivery.
- It is critical that you mark DAMAGED, next to any item that seems slightly defective on the delivery slip prior to the driver leaving.
- Only items marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund, or replacement.
- In the event that all or part of your order arrives damaged all damages must be reported at once, please email us pictures of the damages at info@relyksliving.com
- Relyks Living reserves the right to choose the method by which the claim is resolved. Each damage claim is reviewed carefully and the resolution may include repair, replacement parts, or replacement of the entire unit depending on the extent of the damage.
- Never refuse a shipment even if there is damage. Refusing a shipment would just delay the whole process and make it harder for us to deal with. In addition, a re-delivery charge may occur.
Special Note about Finishes, Leather, and Stone
- We cannot guarantee that the finish of the ordered wood, faux leather, or fabric will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damaged and are done on purpose to create a distressed look.
Errors & Omissions
- When ordering a specific item, more items may be shown in the picture. Please be aware that you will be receiving only the specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.
- Occasionally there may be information on the website which may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, and other information. Relyks Living reserves the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.).
Shipping Policy
- In the event that an item is not available at the time the order is placed, we will send you an email stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
- Exact delivery times or dates are approximate and cannot be guaranteed.
- Please note that orders are shipped when ALL items on your order are in stock and available for shipment.
- Relyks Living offers free shipping on all items being shipped in the 5 boroughs of NYC which includes Manhattan, Bronx, Brooklyn, Queens, Staten Island, New Jersey, and Long island In home delivery and set up.
- Once the merchandise is picked up by the carrier, you will be notified of the shipment by e-mail from our customer service department. The e-mail will contain a tracking number and a link to the carrier’s website which will enable you to track the status of your shipment.
- If you do not receive your tracking number or you have any other problem regarding your order please feel free to e-mail us.